Terms and conditions for hiring a vehicle with a driver

Booking

• Book on WhatsApp 90039 62006 or by calling 90039 61006, with the date, the route and the number travelling. There is no online booking and no form.
• The desk replies with one fare for the vehicle that fits your group, and confirms it when you book.
• Rates on this site move with the diesel price, so the fare the desk confirms at booking is the one that applies.
• Every vehicle is booked with its driver. Vehicles are not rented out to drive yourself.

Payment

• An advance confirms every booking, from a car to a bus. The desk tells you the amount, and how to pay it, when it confirms.
• The balance is paid to the driver on the trip, in cash or by UPI.
• Where a page shows a Get price button instead of a figure, the desk gives the fare on WhatsApp.

Cancellation

• Tell the desk on WhatsApp or by phone as early as you can.
• A cancellation more than 24 hours before pickup costs nothing, and the advance is refunded within 7 working days, to the account it was paid from.
• Inside 24 hours, once a vehicle and driver are assigned, a cancellation charge applies; the desk states it when it confirms your booking.

Distances and kilometres

• Every distance on this site is approximate: a road distance from Google Maps, rounded and dated, for planning a trip.
• Detours, diversions, road blocks and U-turns are not included in those distances.
• On a per-km fare, the vehicle's odometer reading is final. The kilometres billed are the kilometres the odometer shows, not the figure on this site.
• On a round trip, the odometer is read from where the vehicle starts and back to it.

Round-trip fares

• A round trip is billed per km, from where the vehicle starts and back. Per-km rates are for trips out of Chennai.
• Each day of an outstation trip is billed for at least the vehicle's daily minimum, shown beside its rate; kilometres beyond it are billed at the per-km rate.
• Driver bata is charged for each calendar day. A trip that leaves on one date and returns on the next is two days of bata.

One-way drops

• A one-way drop is billed from Chennai to your drop point at the vehicle's one-way rate, for at least 130 km.
• Driver bata is charged once for the trip, and nothing is charged for the empty return.
• A one-way drop is point to point. A drop of more than 100 km includes one stop for a meal; other stops, or waiting on the way, are charged at the rate the desk states when you book.
• A fixed one-way total to a place includes the toll, parking and permit it lists.

Local hire in Chennai

• Local trips in Chennai are sold as packages of hours and kilometres, not by the per-km rate.
• Time and distance beyond the package are charged at the extra-hour and extra-km rates shown with each vehicle.
• On a Tempo Traveller or Mahindra Tourister, use beyond 7 hours is billed as the 10-hour package, and beyond 12 hours as the 15-hour package.

What the fare does not include

• Toll, parking and other-state permits, paid at actual, unless a fixed total lists them.
• Parking at Chennai Airport.
• A pickup at Chennai Airport between 12.30 a.m. and 4 a.m. carries extra driver bata and a night charge.
• Temple and sightseeing entry tickets.
• GST at 5%, added to the total bill.

In the vehicle

• The AC is switched off on hill roads.
• Smoking, alcohol and anything illegal are not allowed in the vehicle.
• Damage to the vehicle during the hire, cleaning included, is paid by the customer. We set the cost according to the damage.
• Tell the desk how much luggage you are carrying when you book; the desk confirms what the vehicle takes.
• Luggage beyond that goes on a roof carrier where the vehicle has one, or needs a larger vehicle, and is charged extra at the rate the desk states. The driver may refuse luggage that cannot be carried safely.

Disputes

• Any dispute arising from a booking is subject to the courts in Chennai.

Questions about these terms

The same rules are answered as questions in the FAQ. For anything particular to your trip, ask the desk on WhatsApp 90039 62006 or call 90039 61006; the fare and terms the desk confirms when you book are the ones that apply.